Telecom Reseller / Technology Reseller News

Recent Episodes

A.I. in Self Service; The Virtual Assistant

Posted June 14, 2016 • 00:12:12

by Gary Audin 57% of online consumers report that they will probably abandon an online purchase if they cannot find what they want quickly. The virtual...

Test for Performance Results

Posted June 14, 2016 • 00:10:02

by Gary Audin Stress testing can highlight problems that do not occur when performing function and feature testing. Stress testing goes beyond component...

Cloud Contact Center; Now or Soon

Posted June 14, 2016 • 00:13:40

by Gary Audin Most organizations have a premises based set of hardware and software for their contact centers. In some cases it is old and needs to...

First Iridium NEXT Satellites Declared Ready for Shipment and Launch Date Announced

Posted June 14, 2016 •

MCLEAN, Va., June 14, 2016 (GLOBE NEWSWIRE) -- Iridium Communications Inc. (Nasdaq:IRDM) today announced that its first Iridium NEXT satellites have...

The Contact Center Complete Package

Posted June 13, 2016 • 00:10:15

by Gary Audin You need an outbound dialer, an inbound contact center, call center scripting, web agent, call recording, and mail interactions. This...