Telecom Reseller / Technology Reseller News

Recent Episodes

Proactive Automated Support and Maintenance

Posted June 16, 2016 • 00:13:59

by Gary Audin Once your system is successfully operating, you move into the position of keeping it running properly. You need a website that not only...

Software Defines not Hardware

Posted June 16, 2016 • 00:11:43

by Gary Audin The enterprise journey needs to be matched by the vendor’s journey. The vendor has to anticipate the changing requirements and market...

5 Ways to Increase Customer Loyalty

Posted June 16, 2016 •

by Gary Audin Without the customer you have nothing. Customer loyalty is the key to success. Customer churn is a cost and re-marketing the customer...

Cloud intensifies need for e911

Posted June 15, 2016 • 00:11:27

In the new cloud and federated rich world of communication, E9-1-1 and related services are more important than ever. West Safety Services, a division...

Humans Listening to Call Recording is not Enough

Posted June 14, 2016 • 00:08:53

by Gary Audin You need to unlock the vast amount of data within all, not just a sample, of your call recordings. Listening to a sample of the recordings...