Telecom Reseller / Technology Reseller News

Recent Episodes

Humans Listening to Call Recording is not Enough

Posted June 14, 2016 • 00:08:53

by Gary Audin You need to unlock the vast amount of data within all, not just a sample, of your call recordings. Listening to a sample of the recordings...

A.I. in Self Service; The Virtual Assistant

Posted June 14, 2016 • 00:12:12

by Gary Audin 57% of online consumers report that they will probably abandon an online purchase if they cannot find what they want quickly. The virtual...

Test for Performance Results

Posted June 14, 2016 • 00:10:02

by Gary Audin Stress testing can highlight problems that do not occur when performing function and feature testing. Stress testing goes beyond component...

Cloud Contact Center; Now or Soon

Posted June 14, 2016 • 00:13:40

by Gary Audin Most organizations have a premises based set of hardware and software for their contact centers. In some cases it is old and needs to...

First Iridium NEXT Satellites Declared Ready for Shipment and Launch Date Announced

Posted June 14, 2016 •

MCLEAN, Va., June 14, 2016 (GLOBE NEWSWIRE) -- Iridium Communications Inc. (Nasdaq:IRDM) today announced that its first Iridium NEXT satellites have...