Telecom Reseller / Technology Reseller News

Recent Episodes

Telstrat Goes WFO SaaS

Posted February 24, 2017 • 00:07:23

$6,000 per agent. That's what TelStrat's Mike Berlin says it costs a company to replace a contact center agent. Fighting turnover, improving the quality...

911ETC Now West Sets Big Goals

Posted February 24, 2017 • 00:04:08

As 2016 came to a close, West Corporation, a global provider of communication and network infrastructure services, acquired 911 ETC, Inc. ("911 ETC"),...

Avaya Surge Secures, Automates, Learns, Delivers IoT Solution

Posted February 23, 2017 • 00:11:36

As Avaya customers gathered for Avaya ENGAGE last week, Avaya released Avaya Surge, an offering to improve security "at the perimeter of the Internet...

CCT backs Avaya’s contact center customers with strong solutions

Posted February 23, 2017 • 00:07:51

CCT is leading the way in Omni-Channel customer engagement solutions and a familiar participant at Avaya ENGAGE. The Avaya DevConnect Partner, helps...

NetPlus enables enterprises to optimize UC, IT and Mobility assets

Posted February 23, 2017 • 00:09:04

It's a common IT and UC challenge. A company or a government organization enters into a merger, which means networks, gear and other systems never designed...