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Recent Episodes
Humanizing CX with AI: UneeQ’s Digital Humans and Immersive Training, Podcast
“AI gives us a chance to make technology feel human again — not just efficient.” — Danny Tomsett, CEO, UneeQ
In this Technology...
Restoring Caller Trust: Hiya’s Network-Level Defense, Branded Calling, and Caller Reputation, Podcast
“Roughly 80% of unidentified calls go unanswered. The voice channel won’t recover until people trust who’s calling.” — Alex Algard,...
Sinch, Podcast — From Omnichannel to “Optimal Channel”: How Retailers Can Win Black Friday and Beyond
“Consumers don’t want blasts — they want a relevant, two-way conversation on the channel of their choice.” — Sophie...
Connectivity, Latency, and the AI Effect: Expereo on Network Resilience and the Talent Gap, Podcast
“AI is hungry — for bandwidth, for speed, and for talent.” — Jean-Philippe Avelange, Chief Information Officer,
Ignoring Shutdowns is a Risk You Can’t Afford: TELCLOUD Urges Proactive POTS Replacement, POTS and Shots Podcast Series
“Even though POTS lines are going away, the communication path is not,” says Jake Jacoby, CEO of TELCLOUD. “Businesses still need...
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