Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
“Voice AI isn’t here to replace people — it’s here to empower them.” — RJ Burnham, Founder, Consig
At the...
“We’re not just building AI for call centers — we’re building AI with call centers in mind.” — Justin Massey, Relay Hawk
At...
Strolid’s Road to Reinvention: How a Contact Center Pioneer Helped Create the vCon Standard
“Every time a customer...
“Transformation isn’t just a buzzword — it’s the reality of staying competitive.” — Bryan Martin, 8×8
At the inaugural...
On this episode of Telecom Reseller news, Doug Green sits down with