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Visual IVR Makes it Better
by Gary Audin You have encountered that IVR with a rigid menu. You make a mistake you then hit “O” to get an agent. This is frustrating and adds...
Voice Plus Visuals = 600% Improvement
By Gary Audin It is very common to encounter either an IVR or a call center agent. The IVR or agent is scripted but you cannot see the script. What...
Allworx names David Plakosh general manager
ROCHESTER, N.Y., June 09, 2016 (GLOBE NEWSWIRE) -- Allworx Corp., a Windstream (NASDAQ:WIN) company, today announced the promotion of David Plakosh...
Vocera’s Experience Innovation Network Explores Family Perspectives in Patient Centered Care
SAN JOSE, Calif., June 08, 2016 (GLOBE NEWSWIRE) -- Vocera Communications, Inc. (NYSE:VCRA), the leading healthcare communications company, invites...
Iridium Announces Timing for Commercial Availability of Iridium Certus (SM)
MCLEAN, Va., June 07, 2016 (GLOBE NEWSWIRE) -- Iridium Communications Inc. (Nasdaq:IRDM) announced today that the Iridium CertusSM service will be...
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