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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Recent Episodes
Touching the whole world of communications, Infobip democratizes interactions between business and people, Infobip Podcast
“We’re helping companies in their digital transformation journeys,” says Ivan
Upstream Works transforms United Airlines passenger, agent CX and EX, Podcast
Operationalizing AI in the pursuit of improved customer and employee experiences, better service
“Making it actually work...
AI Chat Analysis, an AI-powered sentiment analysis and chat summary function inside GoTo Connect’s Contact Center is game changing, Podcast
As chats take their place beside voice exchanges, in the contact center, GoTo has rolled out products to help companies communicate with their customers...
World Data Products Inc. (WDPI) achieves ITAD certification, Podcast
World Data Products Inc. (WDPI) achieves ITAD certification, “It was a win, win”, significant channel opportunities
World...
“Whitepaper: The emergence of Automation and AI for Customer Service”, Podcast
Enreach applies Automation and AI in new places, legacy spaces, agent augmenting instead of replacing human contact
“Right now, it’s really...
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