Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
TelcoBridges cloud-based SBC seems to match the moment as the modern, distributed contact center, the delivery of CCaaS (contact center as a service)...
Many US based enterprises are looking to other countries to expand their business. There is no better way to make that happen than to work with a carrier...
“We live, work and play with our smartphones these days,” says Dr. Paul Carter, GWS Founder and CEO. “And we’ve been using it for all of the...
From the early days of cloud communications, there’s nothing more alienating to a new hard-won customer than slow or confused case resolution. Dashboard...
“UBoss is about automating the back office,” says Iain Sinnott, VP, Sales for UBoss and UBoss parent company, DRD Communications. According to Sinnott,...