When is an emoji not just an emoji? When it is cited in a legal case alleging an organization breached U.S. securities laws.
Emojis are now legal communication. That’s the big headline in this podcast with Susannah Hammond of Theta Lake. Hammond, who has extensive experience as a senior regulatory intelligence expert with Thompson Reuters, and who has been a compliance officer with a major financial organization. Hammond connects the dots between the way organizations are increasingly using emojis in their text communications with customers, how such communications now have the legal weight of words, and how all that means that AI powered systems are needed record such traffic.
Emojis are an inherent part of modern communications, but they must, in a business context, be treated with the same care as every other form of communication or messaging. Theta Lake empowers organizations to expand their use of unified communications platforms (such as Microsoft Teams, RingCentral, Zoom and WebEx by Cisco) while reducing the risk of potential compliance gaps. Critically Theta Lake enables the full context capture, preservation and retrieval of voice, video and chat – including specifically emojis!
Theta Lake’s regulatory and data science teams are happy to discuss any issues in greater detail. You can find regulatory perspectives from Theta Lake here or you can join a weekly 30-minute demo webinar here.
POWERED BY BLUBRRY
