Using Quark.ai, a CX Leader can ask a question to get instant answers in well-formed English
Customer experience (CX) constitutes all the interactions customers have with your company at all stages of the customer journey, even if it doesn’t result in a purchase. It focuses on the relationship between a business and its customers. For CX, think of a system that brings together all customer related data, from customer interactions across all channels, customer products, support tickets and more. TR’s Douglas Green joins Quark.ai’s Prosenjit Sen to discuss how AI can used, today, to deliver next level customer experiences.
In this podcast, we learn that the Quark.ai delivers greatly improved CX. According to Prosenjit, Quark.ai can take a query, interpret it to understand what the CX leader or customer is asking, then pick up sections from your reference documents that can answer the question, and finally give it to GPT (Microsoft Azure Generative AI) to generate a well-formed answer in English. This makes your job as a CX Leader easy, and helps you keep customers happy and loyal. Using Quark.ai, a CX Leader can ask a question to get instant answers in well-formed English. Accurate information, properly conveyed, and understood, helps better serve the customer and leads towards better customer experiences. “Its about having happy and loyal customers,” says Prosenjit, “… and we can help you do that.”
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