by Gary Audin
Communications platforms like Microsoft Teams are great at bringing your people and customers together in voice or video calls. But how much time and productivity is lost through spotty internet connections? Especially for employees working remotely, in locations your IT team doesn’t have visibility to proactively support.
With more than 32,000 data-points produced from one MS Teams call, Virsae uses Machine Learning and Artificial Intelligence to identify the root cause of poor calls, and communications network performance.
Ross Williams, Chief Product Officer at Virsae and Gary Audin recorded this EDUcast that explores the reasons for poor connection quality and solutions available for improving Teams performance.
Ross provides information about the problems faced by users. He offers data about the problems that exist, and the major challenges experienced by IT when trying to resolve the issues. Issues are usually not reported by 90% of the users so they keep recurring.
This EDUcast covers:
- Accessing Microsoft Teams
- Connection Problem Impact
- Defining the Problems
- Top 10 Causes
- Virsae Solution
- Business Impact
- CEO Case Study
Businesses around the world use Virsae’s services to keep their communications systems performing at their best. Their cloud-native platform, Virsae Service Management (VSM), marries big data with AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly. virsae.com
You can view other Virsae EDUcasts, podcasts, and blogs.
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