VSME offers path to solve WFH challenges
“To quote our friends at Gartner, 74% of enterprises expect the shift to remote working to be permanent, and the global workforce predicted to be remote will be 600m by 2024,” says Raymond Pearson of Virsae. Pearson points out that an estimated 600 million people are now in a work from home mode, meaning that one in every 12 people in the whole world, now WFH or something like 1 in 6 of everyone in the world who has a job, now has a bedroom, a kitchen or a spare room as a workspace and place. Pearson points out that there’s more to WFH than geography and more comfortable shoes. It turns out that what happens at home often looks more like home, than “at work”. According to studies, one in two employees are seeking resolution of technical issues on their own instead of using their IT departments. Internet services, quality, stability, and security are inconsistent, not only across the country, but can differ greatly from one mile to the next. In this podcast, Pearson offers a list of issues that effectively make the management of WFH a nightmare for entperise IT management teams.
We learn about how Virsae Service Management with VSM-Everywhere comes into play. “VSME focuses where the problems are,” says Pearson. By integrating VSM Everywhere into their already-robust offerings, IT teams can leverage VSM Everywhere to give their customers comfort and security. For example, you know those post-call surveys you are asked to fill out? The reason everyone skips them is because nothing happens to them. IT teams can leverage those bad surveys to immediately open a ticket to be addressed.
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