Podcast: 2Ring’s latest release of Gadgets for Cisco Finesse 5.1 introduces much-anticipated customer journey features

Ossamah Shabbir 2Ring and the word “Gadgets” have become a well-known and recognized combination over nearly the past two decades in the contact center industry. As a company, 2Ring has built a solid reputation around the continuing added-value enhancements their Gadgets bring to Cisco Finesse and other Cisco Contact Center Platforms. Now, with their newest release of Gadgets for Cisco Finesse, 2Ring has introduced popular features that customers have been requesting to boost and take their contact center’s performance to the next level. “Some of the noteworthy updates in this latest release include Customer Journey (Interaction History), integration with key features offered by Calabrio’s Quality Management and Workforce Management, Whisper Coaching, and much much more”, says Ossamah Shabbir, Pre-Sales Director at 2Ring. Tune into this podcast to learn all about this latest release, including what’s to be expected shortly down-the-line with 2Ring’s real-time reporting solution for contact centers, called Dashboards & Wallboards, and 2Ring’s expansion into the realm of cloud-based contact center offerings. Visit 2ring.com