Podcast: Mitto steps up to meet the new contactless customer service needs of the Covid economic era

“We’re fully distributed around the world,” says Milorad Mitrovic, VP, Global Sales at Mitto. In this podcast, Mitrovic provides an overview of Mitto, the markets Mitto sells and how the company is offering advanced A2P messaging products that facilitate contactless customer service. Mitto offers wholesale products, services to the enterprise and security products to the telcos. Application to person messaging (A2P messaging) are provided by Mitto as a part of a larger set of critical services that help companies deliver timely, critical information to clients. “Every customer is unique,” says Mitrovic. According to Mitrovic, customers balance cost and quality. Customers often do this according to the economics that they face, whether they are offering a commodity with a low margin or a highly customized experience with a larger ticket. Mitto can customize, while retaining quality across the price and service level spectrum. Offering modern communication channels that allow customers to skip wait times and other common contact center annoyances, enterprises can gain big product ivy improvements for agents while offering better communications to their customers. We learn about some use cases, especially in healthcare where Mitto products are a part of a sweeping change many services are rendered. Visit www.mitto.ch