EDUcast: Global Call Quality: Remote Workers

by Gary Audin You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started. How well have your voice networks operated? Did you know that March 23, 2020 was globally the worst call quality day on record? We know this because 1.8 billion calls generating 36 billion data points were analyzed over a 3-month period using Virsae Service Management (VSM) artificial intelligence. Ross Williams, CSO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a briefing on the global call quality impact of COVID-19. Ross discusses: How voice traffic increased during the pandemic The voice quality problems encountered especially the lower MOS The limitations of traditional troubleshooting methods How bias and errors are introduced from manual data interpretation Where AI can rapidly zero in on the call quality problems What AI can discover such as eliminating the network, UC and CC applications, and discovering that something as simple as changing the CODEC in use can resolve problems How VSM customers use the AI generated results to improve their call quality What you will learn in this EDUcast: Call quality data Poor call quality Call quality improvements Visibility CX measurement Analytics done right The smarts behind UC service management, Virsae delivers the insight and foresight to enable flawless communication. Their cloud-based platform, Virsae Service Management (VSM), continuously processes billions of data points from thousands of deployments around the world – delivering AI-powered analytics and diagnostics to enable progressively smarter management of contact center and UC platforms.  www.virsae.com.