Podcast: How a Call Center Carrier Can Help You Increase Customer Interaction and Reduce Costs

In a matter of weeks, the contact center has gone from a place to an activity, from a noun to a verb. For the moment the traditional contact center, of many agents sitting together in a large room has been replaced by a distributed workforce. But can the new model bring other changes? In this podcast, Steve Bederman of NobelBiz makes his case for the call center specific carrier approach. Bederman defines what constitutes a call center specific carrier and helps us understand what the concept means in contrast to other approaches. Then we learn how this model can cut costs. Bederman serves as President of NobelBiz, a Contact Center Technology Company that provides carrier and software services. Bederman discusses how his company is dedicated to making contact centers function more effectively but at lower costs. Bederman is an accomplished leader, and a highly regarded Contact Center industry innovator. Steve has had a phenomenal journey throughout his career and his expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader. He is also an Amazon best-selling author having released a very successful series of corporate thrillers. “Make a promise, keep a promise,” proclaims Bederman as a guiding principle of business conduct, with or without technology. Visit https://nobelbiz.com/