Podcast: Surfly enables the adoption of the new normal with a “radically more simple approach” to co-browsing and real time video chat

“The ability to connect and collaborate is more important than ever,” says Tariq Valente, Vice President of Sales at Surfly. Surfly offers a real-time web sharing technology and enables remote collaboration by showing others what you see in your web browser. “All of a sudden, nobody can sell face to face, and everyone has to sell remotely." That’s where Surfly’s easy to use, easy to deploy co-browsing technology comes into play. “We don’t want to take the customers or prospects from the existing platform that they are on,” says Valente. “We want to integrate within the processes of the company… we are not a platform, we just make it easy to integrate within the current infrastructure…” Valente points out that Surfly has alliances with Cisco, Nice inContact, Vonage and Salesforce. Surfly does not share the whole desktop, but rather a tab on the browser, creating a better experience for both the customer and the agent, and a far less invasive approach. We learn about examples of how the product plays in various industries, how quickly customers can deploy. “We can go live instantly,” says Valente. Valente discusses what he calls a “radically more simple approach,” where Surfly can go live “even without any IT involvement” to co-browsing. Valente reports that many household-name brands in the insurance market have become Surfly users. Visit https://www.surfly.com/