Podcast: Nectar helps Avaya contact center users deliver quality experiences

The contact center is the jewel in Avaya’s real communications crown. In this podcast Joe Fuccillo, CTO of Nectar, outlines how Nectar’s CX assurance helps Avaya users deliver quality experiences. In this podcast Fuccillo previews Nectar’s presence at the upcoming Avaya ENGAGE event. Nectar is a DevConnect Partner: certified with IP office and communication manager. Fuccillo describes the significance of Nectar’s presence on the Avaya global price list. Fuccillo walks us through their focus, at ENGAGE, on CX assurance. According to Fuccillo, contact center management can give you a detailed cost per call. However a bad customer experience can be very costly and at the same time much harder to measure, since the impact might include loss of years of customer loyalty and repeat purchases. Fuccillo outlines how they will be showing Avaya customers at ENGAGE how Nectar can help an Avaya user stay on top of these challenges and how Nectar’s certified and tested solutions enable Nectar’s customers to provide quality assurance across an Avaya network in all stages of digital transformation. Visit www.nectarcorp.com