By Gary Audin Traditional enterprise software ring-fences your knowledge to the insights gathered within just one technology deployment - your own. Imagine exploding your effectiveness by having access to the knowledge and insights gained across thousands of similar deployments globally. This EDUcast provides quantitative data on what UC and CC sites are experiencing on a global scale and the data that influences CX. Ross Williams, COO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a briefing on global UC management insights. Ross discusses: What is important for UC and CC CX Opportunities for change Applying big data and AI to analytics Configuration issues that hamper CX Insights collected from cloud-based service management What you learn in this EDUcast: Cloud UC / CC – driving change and opportunity for all of us Different things matter now Making those differences really count Visit Virsae at Booth #412 Avaya ENGAGE, 2-5 February in Phoenix, AZ. The smarts behind UC service management; Virsae delivers the insight and foresight to enable flawless communication. Our cloud-based platform, Virsae Service Management (VSM), continuously processes billions of data points from thousands of deployments around the world – delivering AI-powered analytics and diagnostics to enable progressively smarter management of your contact center and UC platforms. www.virsae.com.
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