Podcast: COMPTIA CHANNELCON – SPECIAL FEATURE – Asset Life Cycle Extension and Reverse Logistics can add Significant Dollars to the ITSPs Bottom Line – Does your RMA process work?

An ITSP’s reputation is generally determined by their physical presence on site with their customers – the VoIP phone. If it does not work, the quicker the phone is replaced the better.  Many companies will replace with a new phone, but it would make more sense to replace with a refurbished phone. James Griffin, the Program Manager at Ghekko Networks explains to Don Witt of The Channel Daily News, a TR publication, how Ghekko Networks can easily replace and offload the RMA and inventory issues of VoIP service providers. The RMA process is generally an afterthought for VoIP carriers.  Sure, they will replace the bad phones, but what do you do with the returned phone? Many times, they wind up in a pile that keeps on growing. James Griffin Ghekko Networks streamlines the process for VoIP carriers.  Have the phone returned directly to Ghekko. They will in turn, ship a recertified, pre-provisioned phone to your customer.  This reduces direct employee involvement, reduces the turn-around-time and reduces the overall RMA processing cost while increasing customer satisfaction. Established in 1991 they have more than 25 years’ experience in the business. They are one of the nation’s top providers of voice and data equipment and services. They stock authorized lines from more than 20 product categories. Their products include telecommunications and networking equipment, such as routers and switches, conference phones, video conferencing equipment, SIP phones, headsets, security systems and much more. Their Mission Statement: To combine phenomenal customer service with quality products and provide their customers with solutions that allow their businesses to grow. They help their customers to connect and communicate. For more information, go to: https://www.ghekkonetworks.com/