Podcast: Get to know Smooch

“I want to argue that it (customer service) might be the only battleground,” says Warren Levitan, CEO of Smooch.  In this podcast Levitan discusses Smooch and the state of the contact center community, including the centrality of the contact center in making or breaking brands. Smooch powers award-winning conversational experiences for CX leaders like Four Seasons, Betterment, LVMH and Uber and more than 100 global customer engagement platforms, including Oracle, Zendesk, Genesys, Sparkcentral and Clarabridge. It provides a single API that connects any business software to all the world’s messaging channels - including Facebook Messenger, WeChat, Apple Business Chat, SMS and WhatsApp - unifying all customer interactions into a persistent omnichannel conversation. Levitan covers Smooch, the many ways customers interact with the contact center and much more. More at https://smooch.io/