RESTCONN SPECIAL FEATURE: MetTel solves customer communication issues and enhances their experience with RestcommONE

MetTel is a Communications Service Provider that services customers on a global basis. Ed Fox, VP of Network Services and Technology explains to Don Witt of The Channel Daily News, a TR publication, why they are embracing the RestcommONE technology to provide enhanced communications experience and capabilities to their end customers. First, RestcommONE enables the MetTel end users and development community to create over the top applications for the MetTel best of breed voice services which include: UC Services, hosted PBX and SIP Trunking,  Second, it allows the integration of SMS texting with previously non-text enabled office phones where text can be redirected to a cell phone or other mobile device. Historically, MetTel sold services on a horizontal basis, but now, applications will be developed allowing them to sell into vertical markets providing unique services to those markets. Additionally, Telestax has a worldwide support organization with an abundant supply of developers that can provide assistance to our development efforts as well as those of our customer’s. Ease of use is awesome. Metropolitan Telephone is a comprehensive voice, data, and cloud solutions provider. For 35+ years they have been providing network, communication and collaboration solutions – whether it be premise, web, cloud or hybrid. When it comes to delivering customer engagement solutions, they pride themselves on thinking “outside the box”. At Metropolitan, they support clients from analog lines to digital, to VoIP in a complex, virtualized, cloud based enterprise contact center and everything in between. Their consultative based approach strategically achieves your objectives while future proofing your environment. They are a small veteran-owned family business that treats every client as part of the family. It begins with a consultative approach to understanding your objectives and goals and results in building a total communications solution that delivers success. From their in-house customer care department, on-site field engineers, and solutions advisors, Metropolitan does it all. For more information, go to: https://mettel.com/