Five9 has been delivering Cloud Contact Center services since 2002

Five9 Wendell Black VP Channels discusses with Don Witt of The Channel Daily News, a TR publication, how Five9 is now operating on five continents with 2500 clients in an Omni Channel contact center environment.  The early adopter SMB market was the main part of the business.  Now however, after expanding into the enterprise market, enterprise is now 65% of the 165 million dollar business. Many organizations and small businesses do not realize that they really have call centers in operation within the company now. If they would come to realize it, they could implement a cloud version in a very short period of time and improve the quality and focus of the activity providing a better impression and service to their customers. Five9 can: Handle inbound or outbound call Email campaigns Chat SMS Starting a master agent sub-agent program 2 years ago, it has doubled sales for the past two years. Along with the agent, Five9 sales team partners with the agents to help them sell the customer.  As a result, they do not need to be experts in the technology.  They need to identify when there is a need with their current customers and then get the sales team involved. With either the new technology like WebRTC or older technology, Five9 has an API that allows customers to integrate into the local legacy business applications as well as applications like Salesforce, Microsoft, Oracle or ZenDesk. It is all about the experience and Five9 is leading the way to better business solutions and a better customer experience. Create Powerful Customer Connections Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. For more information, go to: http://www.five9.com/