Flowroute tackles critical challenges

Something new at work will have a hard time living down a bad first impression. A bad on-boarding experience when a company is just adopting a new service might lead to anything from customer resistance to renewal or going deeper with more services, to cancellation and defection. In this podcast, Sean Hsieh, Co-founder and Chief Product Officer of Flowroute gives us a taste of his two DeveloperWeek presentations. In addition to speaking on how to improve on-boarding, Hsieh also presented on contextual information. We learn how improvements in these areas are critical to customer satisfaction and loyalty. Hsieh also looks at how WebRTC can be used to go further than simply replacing other existing options to inventing whole new experiences. Flowroute's services include, local DIDs and toll-free numbers, outbound termination, SIP trunking, e911 and more. Flowroute also provides a rich set of services and products to developers. Visit www.flowroute.com