CCT backs Avaya’s contact center customers with strong solutions

CCT is leading the way in Omni-Channel customer engagement solutions and a familiar participant at Avaya ENGAGE. The Avaya DevConnect Partner, helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as WebRTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. In this podcast, Uwe Kreuter, Managing Director, CCT Deutschland GmbH, discusses how CCT's offerings work closely with Avaya's latest products and innovations as well as supporting the many Avaya legacy products that are a part of the installed base. Kreauter walks us through some insights on how his firm is working on Avaya's cloud approach, and gives a glimpse at some product news from CCT expected soon. Kreuter also discusses how hos products are becoming more vendor agnostic, allowing customers to offer similar experiences across multi-vendor platform networks. CCT is interfacing with cloud providers as well. "Our desktop and our solution has the flexibility to make use of your platform of choice," says Kreuter. Visit http://www.cct-solutions.com/en/ and listen to the podcast below.