by Gary Audin “When it comes to root-cause troubleshooting, the more information you have about your network the faster you will be able to determine the exact cause of the problem. Whether you are dealing with VoIP quality issues or other network performance issues, the data always points you in the right direction. The key is to deliver it in an easy, fast, and meaningful way.” This is the opinion of Tim Titus, CTO of PathSolutions www.pathsolutions.com as recorded in this podcast from the International Avaya User Group conference. Tim covers the steps for successful network troubleshooting and adds advice and guidance to avoid mistakes. He points out the problems encountered when there is not enough information to truly fix the problem and avoid its re-occurrence. Based in Santa Clara, California, PathSolutions is a leading provider of automated network performance management solutions that enable the rapid troubleshooting and resolution of VDI, VoIP, video, and data quality issues. As a part of our Total Network Visibility™ philosophy, we offer a new paradigm in performance monitoring and optimization for IP networks: continuously monitoring the state of the network and identifying and prescribing fixes for the root causes of network performance issues. This allows our customers to quickly resolve any performance issues, maximizing productivity and efficiency. At PathSolutions, we solve all your network performance issues—even the ones other solutions miss. Our solutions are offered through a network of distribution partners across the globe and serve customers ranging from small businesses to large enterprises. For more information, visit www.pathsolutions.com.
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