Carriers achieve better user experience through Artificial Intelligence and machine learning enhancements

Daniela Perlmutter, Vice President of Product Marketing Solutions, discusses the results of a multinational survey of teenagers ages 15 to 18 with Don Witt of The Channel Daily News from Telecom Reseller.  You will not believe the results of the 5000 teen survey answering questions like, “What would you like your next device to be like.” The carrier that is the first to deliver this device will be the provider of the ultimate endpoint. You need to listen to what it is and the reasoning behind the decision to have this device as the top choice of 78% of the respondents from across ten countries. Once you know the answer, you will understand how and why Amdocs uses their Artificial Intelligence to enhance their carrier customer’s experience via their latest release of CES. Using AI, Amdocs is able to enhance the user experience and enhance the branding of the carrier. As customers increasingly define themselves by experiences, they’re demanding control and empowerment. Understanding the attitudes driving your customers’ behavior and connecting to them is the cornerstone of doing business in the digital world. Amdocs CES 10.1 empowers carriers to capture the needs of today’s digital customers while embracing disruptive change. Amdocs new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable carriers to sell offerings on demand. Simply, we enable your customers to communicate via multimodal interactions, on any device, anywhere and anytime.