CCT Solutions Welcomes

To Uwe Kreuter, Managing Director, of CCT Solutions, Avaya Breeze and newly announced Avaya Oceana are welcome developments. Kreuter sees these offerings as a, “way to find a very intelligent way to migrate from the old world to the new world without having to do an ugly forklift upgrade.” Based on Avaya technology, CCT helps companies communicate with a new generation of customers, through social media, chat, and video, ensuring enterprises adapt to the changing customer landscape, decreasing contact center costs and providing deeper relationships with their customers.