Mike Myer, CEO of Quiq, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about how artificial intelligence is transforming customer engagement across voice and digital channels.
Myer explained that organizations increasingly need to manage conversations across the entire customer journey, whether those interactions are handled by human agents or AI-powered automation. Quiq focuses on enabling businesses to orchestrate these conversations across messaging, voice, and digital channels while ensuring a consistent and personalized experience. “Customers expect seamless conversations regardless of the channel they use, and AI is helping organizations deliver that at scale,” Myer said.
Quiq’s platform allows enterprises to combine automation with human support, enabling AI systems to handle routine inquiries while escalating more complex issues to human agents. This hybrid approach helps organizations improve efficiency while maintaining high-quality customer experiences.
The discussion also highlighted how enterprises are moving toward omnichannel engagement models where conversations flow naturally between channels such as SMS, messaging apps, and voice interactions. AI-driven orchestration enables companies to manage these interactions more intelligently and respond to customers faster.
As conversations at Enterprise Connect continue to focus on AI and customer experience innovation, Quiq is positioning its platform as a way for enterprises to manage and optimize conversations across the entire customer lifecycle.
Learn more about Quiq: https://quiq.com/
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