Jeff Pulver of the vCon Foundation and David Erickson, Founder and CEO of CarrierX met at the Technology Reseller News podcast station for a conversation recorded during the Enterprise Connect conference about the evolving role of programmable communications and the emerging importance of structured conversation data.
During the discussion, Pulver highlighted the growing significance of vCon (virtualized conversation) as a framework for capturing and structuring communications data. As organizations increasingly rely on voice, messaging, and video interactions, vCon provides a standardized format that enables conversations to be stored, analyzed, and integrated with modern AI systems. “vCon is about turning conversations into structured data that organizations can use to power new applications and insights,” Pulver explained.
Erickson discussed how CarrierX’s programmable communications platform aligns with this vision by enabling developers and service providers to build advanced voice and messaging solutions that can integrate with AI-driven workflows. By combining programmable communications with structured conversation data, organizations can unlock new capabilities in customer engagement, compliance, and analytics.
Both leaders emphasized that enterprises are beginning to recognize the strategic value of communications data, particularly as AI-driven applications become more sophisticated. Structured conversation frameworks such as vCon can provide the foundation for analyzing interactions, improving customer experiences, and building new communications-enabled services.
As discussions at Enterprise Connect continue to focus on AI, cloud communications, and data-driven innovation, the collaboration between the vCon Foundation and CarrierX illustrates how programmable communications and structured conversation data are shaping the future of enterprise communications.
Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation
Learn more about CarrierX: https://www.carrierx.com/
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