“At the core of my leadership style is people first,” says Casey Huffling, Senior Vice President of Specialty Technologies at ScanSource, in a conversation with Doug Green, Publisher of Technology Reseller News, during ScanSource Partner First.
Huffling oversees supplier and partner relationships in barcoding (AIDC), mobility, point of sale, and payments. He emphasized how ScanSource’s strategy extends beyond equipment sales to integrated solutions and services that deliver ongoing revenue opportunities.
A highlight at the conference was ScanSource’s new partner portal, launched to provide a single pane of glass for managing business with ScanSource. The portal enables partners to:
- Pay invoices online
- Track deal registrations and expirations
- Monitor warehouse stock availability
- Receive real-time pricing updates
- Follow custom configuration services in real time, with a “Domino’s pizza tracker” style experience
This streamlined digital experience allows ScanSource sales teams to engage partners at a higher level, helping them capture more opportunities while improving ease of doing business.
Huffling also pointed to the convergence of collaboration, connectivity, and telecommunications, highlighting the Advantix acquisition and its telecom expense management (TEM) capabilities. AI is also influencing Specialty Technologies, particularly in rugged mobile computing for frontline workers, where data-driven insights enhance efficiency and decision-making.
Reflecting on his career and industry recognition, Huffling underscored leadership built on accountability, empowerment, and vulnerability. “Leaders can be the lid on growth. It’s about enabling your people,” he said.
For more information, visit scansource.com.
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